Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Acuity Papers LLC. The collective work includes works that are licensed to Acuity Papers LLC. Copyright 2017, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Acuity Papers LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of Acuity Papers LLC.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Acuity Papers LLC. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, Acuity Papers LLC, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Acuity Papers LLC, may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Acuity Papers LLC.


Your use of this site shall be governed in all respects by the laws of the state of Indiana, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state courts located in Montgomery County, Indiana, or Federal Courts located in Indianapolis, Indiana. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Acuity Papers, LLC. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Acuity Papers LLC, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

You agree to indemnify, defend, and hold harmless , Acuity Papers, LLC.  its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Acuity Papers LLC, may link to sites operated by third parties. However, even if the third party is affiliated with , Acuity Papers LLC, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Acuity Papers, LLC . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Acuity Papers, LLC. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Return Policy - Damage Products

Acuity Papers wants you to be completely satisfied with the Fine Art Paper we have sold you. A return must be approved by Acuity Papers before the return can be processed.

Contact Acuity Papers at markbrown@acuitypapers.com.  Concerning any return.  Any paper returned must be processed within 30 days, from your receipt of the paper.   Paper is fragile and must be returned in resalable condition (original packaging, our boxes are handmade for your specific paper order, any paper must be returned in our original box).  A 10% restocking fee and return shipping will be charged on any returned purchases.  Any return that is due to your mistake or paper that is no longer needed, or will not meet your needs, or you return the paper to us with out prior approval.

 If your order is lost or damaged please contact our Problem Resolution Department either by email at markbrown@acuitypapers.com or call 1-317-219-0344. Prepaid Return freight on problem orders must be approved prior to the return or issuance of a return authorization, or otherwise cannot be refunded.

If you are sending a package back please make sure your original order number(s) are provided for and your order is returned in the original box for the items that are being returned.

Returns will be sent to

Attn: Returns
Acuity Papers

278 North 400 West. 
Crawfordsville, Indiana 47933

Damages, Defects, and Shortages:

Our company takes pride to handle your orders in a professional and perfect manner, but occasionally a mistake can happen. If your paper order is not received in the correct quantities please email us with the issue. When you receive your order we ask that you open your packages immediately and inspect for hidden damages and/or defects.  Before signing the delivery receipt make sure the package is unharmed. If the package does have visible damages please have the delivery driver sign the receipt to verify there is damage on the packaging, box, or damaged upon delivery.

 Damage Reported To The Shipping Company

A shipper or recipient can report a package that has been damaged during shipment. The shipper can also submit documentation in support of the claim online, or by fax or mail, at the time damage is reported. Once damage has been reported, you can check the status of the claim online, anytime. 

To better serve you faster..
In an effort to speed up resolution we ask that a picture or pictures of the box, paper and packing materials  be emailed to us. This assists us in having issues corrected, with packaging concerns, shipping companies, manufacturers, and supplier companies.  A picture speeds the process and allows us to work with a variety of companies to get issues resolved.  Once a return package has been delivered to us, please allow three to five business days for the return to be reviewed and processed.  Our resolution will be emailed to you.

Transaction Currency & Billing

All transactions are paid for in US currency. Our customers will be build through the shopping cart with one of our payment options. All transactions will be pre-paid.

Shipping Policy

Our paper will be shipped by the best carrier for the specific product ordered.  Our main shipper is United Parcel Service, Fed Ex, United States Postal Service.  ground shipping.  Occasionally we ship heavy products by freight.

Orders of paper in excess of $100. (One Hundred Dollars), will be shipped at no charge by standard ground shipping.  As soon as your shopping cart exceeds $100. free shipping will be processed on your paper order.  Orders less than $100 will have an actual shipping charge calculated by the shipping company chosen.

Shipping is normally ground shipping, if our customers want expedited shipping, next day delivery, rush orders, air freight, etc, additional charges will be calculated upon your request.  Please contact Acuity Papers if you need expedited shipping.

Handling Charge

Our boxes are handmade, specific to the paper you order. We do this to protect the fragile paper ordered. Each box takes time and materials to ensure safe delivery. A handling charge of $10.00 will be added to the order in the shopping cart to help with the cost of cardboard,  packing materials and the time taken to package your paper order..